Lunalulu Ventures (002609875-P)

At Lunalulu Ventures, we are committed to protecting your privacy in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make purchases, or interact with our services.

1. Information We Collect

We may collect the following types of personal data:

• Personal Identification Information: Name, email address, phone number, billing/shipping address.
• Order Information: Products purchased, payment details (processed securely via third-party payment gateways).
• Technical Information: IP address, browser type, device information, and website usage data (via cookies and analytics tools).
• Communication Records: Emails, inquiries, or customer support interactions.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill orders, payments, and deliveries.
• To respond to inquiries and provide customer support.
• To improve our website, products, and user experience.
• To send marketing updates and promotional offers (if consent is given).
• To prevent fraud and enhance security.
• To comply with legal and regulatory obligations under the Personal Data Protection Act 2010 (PDPA).

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Payment processors, courier services, and IT support providers to facilitate transactions.
• Legal Authorities: If required by law or in compliance with the PDPA 2010.

4. Data Protection & Security

We implement appropriate security measures to safeguard your personal data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and we encourage users to take precautions.

5. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct any inaccurate or incomplete information.
• Withdraw Consent: Opt-out of marketing communications.
• Restrict Processing: Limit how we process your personal data.
• Deletion: Request for your data to be erased, subject to legal requirements.

To exercise these rights, please contact us at lunaluluscarf@gmail.com.